Report safety and welfare concerns

This flowchart provides guidance on how to report concerns over someone’s safety and welfare.

Safeguarding is everyone’s responsibility. You must take action if you have any concerns about someone’s safety or welfare. Through following the steps below you can prevent someone from being exploited and help them access support and protection.

Your organisation may have safeguarding procedures or policies that differ from those shown below. If this is the case, please follow your organisation’s procedures instead.

Is someone in immediate danger?

If someone is in immediate danger contact the emergency services on 999If someone is not in immediate danger follow the steps below

Are you concerned that someone is being radicalised?

If you are concerned that someone is being radicalised you will need to contact the police

If you are not concerned that someone is being radicalised please follow the steps below

Consider making a safeguarding referral

The steps below apply to people who are at risk of harm, or who have been harmed, within the boundaries of Devon County Council.

Find out what to do if someone is at risk of harm, or has been harmed, within another local authority area.

If you are concerned about a child (aged under 18)If you are concerned about an adult (aged 18 and over)

Consider which parts of this threshold tool best reflect their needsConsider if they meet the legal threshold for referral

Mostly level 1-2 needs

Requires Early Help Support

Visit the Early Help website for further information


Mostly level 3-4 needs

Call 0345 155 1071 for a MASH consultation

If appropriate make a MASH Contact

Guidance and access to MASH Contact form

Requires referral into Devon Adult’s Services Safeguarding Hub.

Please complete a referral form

Alternatively contact Care Direct on 0345 155 007


If your concerns relate to child exploitation you may also need to make a Missing and Child Exploitation (MACE) submission

Guidance and support with making a MACE submission

Alternative forms of help and support

You can signpost people to a range of local support services. This may be helpful if you are waiting to hear back about a safeguarding referral, if someone does not meet referral thresholds, or if they could benefit from additional support.

You might also be in a position to provide someone with ongoing support.

Once you have made a safeguarding referral (or have decided that it is not appropriate to do so) please submit an information report to the police.

This will allow you to share information (including information about other victims and suspected perpetrators) that you would not include in a safeguarding referral.


  • What next?

    Find out what happens after you have submitted a safeguarding referral.

  • Self-help

    Access support if your work has affected your wellbeing